Frequently Asked Questions
Everything you need to know about shopping with SENA Europe GmbH.
What is the standard shipping time for orders within Europe?
We typically process and ship orders within 1-2 business days. Delivery within Germany takes 2-3 business days, while international shipping across Europe usually takes 5-7 business days.
How can I return an item if it doesn't fit?
We offer a 30-day return policy. Simply use the returns portal on our website to generate a prepaid shipping label and drop your package at any authorized carrier location.
Which payment methods do you accept?
SENA Europe GmbH accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Klarna 'Pay Later', and Apple Pay for a seamless checkout experience.
Are your products sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from GOTS-certified organic cotton or recycled materials, and we work exclusively with audited manufacturing partners.
How do I determine my correct size?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring a similar garment you already own and comparing it to our size chart for the most accurate fit.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders almost immediately. If you need to change or cancel an order, please contact our support team within 1 hour of placement.